Discovery key care medical *******

I am so disgusted at the way Discovery medical aid scheme works because I had left the company I was working for and decided to take my medical aid on a personal capacity which I was paying 4400 somewhere around there then they needed to do income verification where I need to send all my personal information for them to check which I did till this day nothing has been resolved my bills keeps increasing which is like almost 10 thousand I need to me until Discovery decides the income verification is completed. I have had this medical aid for 8 years and im not willing to pay that money thats why my debit is bouncing because I need to pay almost 10k per month from 4400 does that make sense. Its day light *******. Is this really how Discovery treats their loyal customers. I am even looking at other companies because of this bad service. I will never recommend Discovery medical aid to anyone I know because of this bad service I received and I am not working since I have been for an operation I really do hope we can come to a conclusion on this issue and we can resolve this asap. Please whoever calls me get information about this and a resolution to this before you call me