DISCOVERY KEEP ON USING POST OFFICE

I added a new member to my medical aid around July/August 2022 I called and requested new card/s. I was told it will be posted and it will take close around 6- 8 weeks. On or about the first week of November 2022, I called again notifying Discovery that I have not received those cards I requested them to my couriered to my work address which is about 10 minute's drive from head office. Today, 23 January 2023 I haven't received those cards, and yet again I am told about the post office.

I am assuming that even the 2nd ones were not couriered instead they were posted as well, why is Discovery keeps on using the same method (post office) that is not working for everyone? I can use the Digital or membership certificate, grannies do not want stories, they prefer the old card way. Can I at least pick up my cards from your head office instead of waiting another 2 months which is not guaranteed that I will receive them? Why such bad service from Discovery health?