BW
Brett W

1 reviews | Active since Nov 2017

24 May 2022, 09:39

Discovery just won't stop harassment.

Here we go again, I've repeatedly requested you only to send me communication related to my policy (e.g. claims notifications) - I am not interested in surveys, newsletters, etc.

Last month I requested you stop sending me surveys - especially for services you're not paying for - I was called and given assurance it will stop.

Yesterday again I received a survey, I forwarded it to healthinfo requesting again that it stop - only to be brushed off again by the consultant who couldn't be bothered to check that I have repeatedly request this sort of communication stop.

0
Replies (5)
Discovery Health
Discovery Health's reply24 May 2022, 10:26
Official
Dear Brett W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply31 May 2022, 16:03
Official
Dear Brett

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

BW
Brett W's update31 May 2022, 16:28
Reviewer Update
I'm honestly no longer surprised by responses such as the above by Discovery - no final feedback was given. I only received an email telling me they tried to phone me.
Discovery Health
Discovery Health's reply24 Jun 2022, 18:03
Official
Dear Brett

Please check your emails for feedback from us.

Regards

Discovery Health Servicing Team

BW
Brett W's update24 Jun 2022, 18:11
Reviewer Update
Again.. no idea what you're referring to, you haven't emailed me? It's literally a month later that you're responding. It's an embarrassment.