BW
Brett W
1 reviews | Active since Nov 2017
24 May 2022, 09:39
Discovery just won't stop harassment.
Here we go again, I've repeatedly requested you only to send me communication related to my policy (e.g. claims notifications) - I am not interested in surveys, newsletters, etc.
Last month I requested you stop sending me surveys - especially for services you're not paying for - I was called and given assurance it will stop.
Yesterday again I received a survey, I forwarded it to healthinfo requesting again that it stop - only to be brushed off again by the consultant who couldn't be bothered to check that I have repeatedly request this sort of communication stop.
Helpful (0)
Replies (5)0
Replies (5)Discovery Health's replyOfficial
24 May 2022, 10:26Dear Brett W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 May 2022, 10:26
Official
Dear Brett W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
31 May 2022, 16:03Dear Brett
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply31 May 2022, 16:03
Official
Dear Brett
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for final feedback from us.
Regards
Discovery Health Servicing Team
BW
Brett W's updateReviewer Update
31 May 2022, 16:28I'm honestly no longer surprised by responses such as the above by Discovery - no final feedback was given. I only received an email telling me they tried to phone me.
BW
Brett W's update31 May 2022, 16:28
Reviewer Update
I'm honestly no longer surprised by responses such as the above by Discovery - no final feedback was given. I only received an email telling me they tried to phone me.
Discovery Health's replyOfficial
24 Jun 2022, 18:03Dear Brett
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Jun 2022, 18:03
Official
Dear Brett
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
BW
Brett W's updateReviewer Update
24 Jun 2022, 18:11Again.. no idea what you're referring to, you haven't emailed me? It's literally a month later that you're responding. It's an embarrassment.
BW
Brett W's update24 Jun 2022, 18:11
Reviewer Update
Again.. no idea what you're referring to, you haven't emailed me? It's literally a month later that you're responding. It's an embarrassment.
