jj
jean.hewetson jean.hewetson
1 reviews | Active since Apr 2017
04 Sept 2023, 09:33
Discovery just cancels gap cover by themselves
I started on health gap cover in February 2023. I now see debit order is not going off . I did not change my medical aid with you except go to private capacity .My banking details has not changed, but no money has been taken and now my gao cover cancelled without any instruction from me. You just decided to stop cover. This is really stupid from discovery . I have a couple of products of yours and if this is the case i may cancel all of them.
Helpful (0)
Replies (3)0
Replies (3)Discovery Health's replyOfficial
04 Sept 2023, 10:47Dear Jean H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply04 Sept 2023, 10:47
Official
Dear Jean H
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
jj
Goodday ,
Please note to your letter. This is not my fault it is your own incompetence. I did not cancel the gap cover neither did I leave the membership of Discovery health. Please get your companies Protocols in line . If I need to cancel something I need to write a letter but what you sent me made no sence.
You wont blame me for being *********** .
Regards Jean Hewetson
jean.hewetson jean.hewetson's updateReviewer Update
05 Sept 2023, 17:49Goodday ,
Please note to your letter. This is not my fault it is your own incompetence. I did not cancel the gap cover neither did I leave the membership of Discovery health. Please get your companies Protocols in line . If I need to cancel something I need to write a letter but what you sent me made no sence.
You wont blame me for being *********** .
Regards Jean Hewetson
jj
jean.hewetson jean.hewetson's update05 Sept 2023, 17:49
Reviewer Update
Goodday ,
Please note to your letter. This is not my fault it is your own incompetence. I did not cancel the gap cover neither did I leave the membership of Discovery health. Please get your companies Protocols in line . If I need to cancel something I need to write a letter but what you sent me made no sence.
You wont blame me for being *********** .
Regards Jean Hewetson
Discovery Health's replyOfficial
06 Sept 2023, 14:54Dear Jean H
We’ve responded to your complaint.
Regards Discovery Health Servicing Team
We’ve responded to your complaint.
Regards Discovery Health Servicing Team
Discovery Health's reply06 Sept 2023, 14:54
Official
Dear Jean H
We’ve responded to your complaint.
Regards Discovery Health Servicing Team
We’ve responded to your complaint.
Regards Discovery Health Servicing Team
