Discovery just a pretty face

I have been with discovery from 2012, I have had the same medical aid card from 2012 to date. called in on the 30th of June to get a new 1. I was promised it will be delivered with in 7 days. Guess what its the 14th of July and nothing, called in spoke to a very helpful consultant. who advised me that my cards been ready been no note of delivery. So I ask him to please speak to a team leader if they can speed this up for me, as im going away on holiday soon and theres not gona be anyone around to collect. So mr team leader says no shame but im gona have to come collect it or wait on delivery... Mr john Voss you are useless and should not be in customer care, what happened to the days were managers and team leaders went the extra mile. Why not call the courier and make an arrangement for me seeing that the cards ready? ? ? Well guess its time to change medical aids.