sM
slie M

1 reviews | Active since Sept 2016

20 Mar 2018, 21:26

Discovery journey

I would like to share my discovery health journey with You all.... Discovery took care of me so well a few years back to a point were I recommend, defended and attacked any one who spoke bad of them little did I know. I reopened my membership with discovery my 1st instalment was never deducted to a point were I had to contact them and enquire as to what was going on and the response I got was I will be double debited at the end of the month so I had to change effective date to the following month, it did not end there I fell sick, weak and faint to a point where my doctor saw that I needed to go to a hospital,as he was requesting for authorisation both him and I were given a run around to a point where he referred me to a public hospital as I was almost collapsing in the doctors rooms, it gets worse Today I get a phone call saying that they are terminating my membership as there was a nondisclosure, mind you a full history was given over the phone to the consultant that opened the membership no need for lies as they have a full record of all my medical history as I've been on discovery medical aid for a while before this.

Discovery almost brought me to my death bed and the thank you I got was being removed out of the medical aid still under the conditions I'm in. I suppose they will be at peace when I take my last breath.

I'm not here to complain or neither am I looking for any feedback or investigations any more. I'm not seeking for help or am I needing or looking for attention, I was just sharing my story with those who could possibly face or in the danger of meeting the same challenges.

I never thought the only people who were suppose to give me life are the very people who are taking it from me.

0
Replies (2)
Discovery Health
Discovery Health's reply22 Mar 2018, 07:23
Official

Dear slie_

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Mar 2018, 14:37
Official

Dear slie_

We have sent you an email. Please check your inbox.

Regards
Discovery Health Servicing Team