Discovery is useless an amoral in treatment of customer.

I have not been able to resolve payment issues since Oct 2021, I am unable to speak to a consultant due to the fact that the call gets dropped every time I am in the process of explaining my problem. I have a medical savings account sitting at 3 times my annual contribution but Discovery refuses to use this as a cover for the shortfall to my claims. In December I eventually had a consultant contact me and had me sign a form that would allow discovery to cover all my claims from my savings account , this unfortunately did not realise there is still 3 outstanding claims not resolved since October 2021 as well as a new claim from 2022. I would like for Discovery to get all my information and have a senior consultant contact me. There is no way to get this resolved by website, app or WhatsApp. I do not see why I should spend hours to try and resolve issues when you are the people owing me money and are not supplying the service you are paid for. Pathetic is the is least insulting term I could come up with regards to how poor your customer service is.