Discovery is useless.

Previously, I was able to obtain Freestyle Libra through my doctors with no problem. Suddenly, there is problem after problem trying to obtain this medical device to help me monitor my Blood Sugar. The Pha****** has spoken to Discovery and to the doctor. The doctor rewrote the script. The Pharmacist tried again and was told it is covered, but every time we try it doesn't go through. Then I called Discovery myself. I was told it is not covered. When I explained my situation and that I don't understand because I have received it previously, I was transferred and then the call was disconnected. I emailed, and was told that, "The referring doctor needs to be on our Continuous Glucose Monitoring Network. Wolfaardt and Assocoates Incorporated (***8) is not part of this network." The doctor assures me he is part of the network. Discovery cannot seem to look back at previous prescriptions and see that it did go through... and Discovery is extremely unhelpful in resolving this issue. I continually get "No" no help to try and understand what is really going on. My Pharmacist has been amazing in going the extra mile talking to my doctor and Discovery trying to sort it out. (Thank you, Penny at Clicks Malmesbury).

This device helps tremendously with my blood sugar control which I am struggling with. Discovery are treating my queries as if I am a machine.The doctor doesn't understand why it isn't working. The Pharmacist doesn't understand why it isn't working. I don't have a clue either.

If I wasn't so reliant on Discovery I would change medical aids.