DISCOVERY IS UNHELPFUL

I think it Discovery is extremely unhelpful and bias. when you call the discovery number there is no option to speak to someone, they automatically assume you are a member. there is no option to talk to a consultant to help you on the right path. you spend 10 to 20 minutes listening to irrelevant options on a voice answering system. some people do not have thousands of rand airtime on their phones or understand technology my 70 year old mother then asked me to help her, i spent another 25 minutes listening to useless information on the phone and not a single option to get quick assistance [some of us work in corporate environments and do not have hours to spare to try and figure out which buttons to push to get the right help. DISCOVERY GET YOUR ACT TOGETHER AND MAKE YOUR PHONE LINE USER FRIENDLY. YOU ARE RIDICULOUSLY EXPENSIVE I AM SURE YOU CAN AFFORD TO PAY A FEW PEOPLE TO ANSWER A PHONE AND ASSIST OLD AND UNINFORMED PEOPLE ACCORDINGLY!