Discovery is ********* and can not keep to their own set standards

I requested an urgent release of my Medical Aid savings, followed all their stated process, got an email to say they will get back to me within 3-5 business days.

six (6) business days later I will follow up they changing the rules now I am being told they will do it as they wish as it is a special request.

I guess it is thier business model to hold onto the funds so they can keeping earning some income on it at the detriment of the scheme member.

I do not understand why the hold up since my medical history shows I do not visit doctors regularly, I guess it is the ********* nature of the medical aid industry in South Africa, where they do not want to pay out and only want to enjoy the benefit of the clients funds.