Discovery is the worst service provider

My experience with Discovery has been terrible, they have me linked to another person's account. I have asked for call back on numerous occasions and have not received any help since the 8th of January 2024 and today is the 2nd of February.

Managers have promised to call me and haven't, agents have promised to help resolve the issue and I receive no communication at all. Discovery is officially a medical aid that has way to many products and no way to handle it all. They are in complete breach of the POPI act and that still creates no urgency. Discovery has also added numerous products on your policy without any of my consent and has deactivated my Vitality with no consent. I have lost complete patience with Discovery and would love someone legal to please assist me!