PK
Pearl K

1 reviews | Active since Mar 2023

23 Sept 2024, 20:36

DISCOVERY IS THE WORST MEDICAL AID. DONT TAKE IT

Honestly , if i could give discovery zero/no rating I would. Here is my story , I gave birth in a private hospital . It was a c-sec birth . I am on essential saver.the worst option ever . I am flabbergasted . So discovery paid only 23% of the total claim the gynae claimed. Apparently the option I am on that’s the rate. So for a c sec birth the rate in a private hospital to pay gynae is 4400. A whole operation discovery rate is 4400. Makes me wonder how much they pay for a natural birth , I am sure they pay 500 rands. I have been contemplating changing medical aid for a long time they’ve finally given me a reason. After more than 10 years of being with them. Honestly discovery is the worst medical aid you can ever use/take . The worst .you are on your own. You’ll drown in debts. I regret. I should have taken medical aid that cares. That’s for people not money hungry medical aids . I am actively searching for a better medical aid that atleast covers 50-70% of birth. Yes I was prepared to pay the bill out of my pocket as I did expect them not to cover 100% but I was just shocked that I am expected to pay more than 80% of it. I don’t know how or where I’ll get the money to pay 15k, Honestly THIS IS THE WORST MEDICAL AID and when I called they just say we are sorry there is nothing we can do

0
Replies (5)
Discovery Health
Discovery Health's reply25 Sept 2024, 07:15
Official
Dear Pearl

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
  
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply26 Sept 2024, 11:00
Official
Dear Pearl

We have been in contact with you. 
  
Regards 
Discovery Health Servicing Team
PK
Pearl K's update27 Nov 2024, 14:53
Reviewer Update
Honestly discovery didn’t help and they still don’t understand my query . Any recommendations of better medical aid out there ? I have no choice but to cancel 😞
Discovery Health
Discovery Health's reply29 Jan 2025, 12:09
Official
Dear Pearl K 

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jan 2025, 11:18
Official
Dear Pearl K  

Thank you for taking time to give us your feedback. We have previously been in touch with you to answer your comments. 
 
Regards 
Discovery Health Servicing Team