Discovery is the most useless medical aid

Item: Discovery Health
Rating: 1
Author: Madeline S

How dare you deny a 70 year old a colonoscopy? She gets rushed to hospital with severe abdominal pain and needed a colonoscopy for a diagnosis and you denied it. Now she is being sent home undiagnosed. Apparently a colonoscopy is only authorised in life or death situations. How do you know if it is or is not life or death without a diagnosis, which the colonoscopy was meant to do. Discovery is the worst medical aid in the country. I would advise people not to use you.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

30 Nov 2021, 10:15

Dear Madeline S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply30 Nov 2021, 10:15

Official

Dear Madeline S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Madeline S's updateReviewer Update

30 Nov 2021, 10:31

How are you planning on investigating the matter if I have not supp**** you with a membership number or which hospital she was in? Was she and the hospital in question the only ones who asked for a colonoscopy yesterday that was denied?

Madeline S's update30 Nov 2021, 10:31

Reviewer Update

Discovery Health's replyOfficial

30 Nov 2021, 15:13

Dear Madeline S

We have been in touch to address your concerns.

Regards
Discovery Health Servicing Team

Discovery Health's reply30 Nov 2021, 15:13

Official

Dear Madeline S

We have been in touch to address your concerns.

Regards
Discovery Health Servicing Team