IK
Iva K
1 reviews | Active since Jul 2021
01 Jul 2021, 19:42
Discovery is so useless!!! You ***** from your own clients!
I have been struggling to get reimbursed by #discovery since February this year! I have called dozens of times to no avail. They messed a PMB claim up because they put the wrong year on their side (what I was told by the consultant) while processing the authorization, now its my problem! No one seems to care to actually correct this issue and reverse the claim from my savings!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
02 Jul 2021, 08:04Dear Iva K
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Jul 2021, 08:04
Official
Dear Iva K
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
06 Jul 2021, 12:59Dear Iva K
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Jul 2021, 12:59
Official
Dear Iva K
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
IK
Iva K's updateReviewer Update
21 Jul 2021, 12:55I have not been contacted by Discovery, a mere missed call during working hours is not good enough! Have not received ANY feedback whatsoever, not by email, sms or any other means. The problem is still ongoing and my medical saving account still has not been refunded. No one gives a damb and it seems like Discovery is just taking their time on purpose. My savings was not for you to take in the first place, and now I have to waste my time asking for it back! I am completely appaled by your service!
IK
Iva K's update21 Jul 2021, 12:55
Reviewer Update
I have not been contacted by Discovery, a mere missed call during working hours is not good enough! Have not received ANY feedback whatsoever, not by email, sms or any other means. The problem is still ongoing and my medical saving account still has not been refunded. No one gives a damb and it seems like Discovery is just taking their time on purpose. My savings was not for you to take in the first place, and now I have to waste my time asking for it back! I am completely appaled by your service!