Discovery is ridiculous, so disappointing

I have a serious issue with Discovery since this year. All my hospital claims are being paid from my Medical savings instead of from my hospital plan. I complained about this when I was first admitted in January and they fixed it, moved all the claims from my MSA to my hospital benefit. Now my husband is the one admitted this time, all his hospital claims are still paid from the MSA instead of the hospital benefit. My medical savings are almost depleted and it's still February. I'm tired of complaining about the same thing every week, They must just sort their incompetence and this mess immediately.

Another thing, they had authorised my hospital stay and the authorisation letter stated exactly why I was admitted in January but now the hospital bill is not paid and their reason is that they want a reason for my admission. Why did they authorize my stay in the first place if the reason wasn't clear. It's clearly stated on the authorisation letter why I was admitted. I'm working, I can't be running around doctors asking for motivation letters as to why I was admitted when you have the reason in front of your eyes. That on it's on cost me money. Now you expect me to pay the hospital R18000 for that stay when I'm paying you so much, I'm not crazy. I'd rather cancel this stupid medical aid. Someone is definitely not doing their work there and it impacts on us the clients. Just go and look at the authorisation letter and you'll find the reason why I was admitted in January. This service is appalling, it's ridiculous. You must rather hire new staff if the current ones are this ***********.