Discovery is probably the poorest service provider

My package with discovery requires I get my medication from their service provider.<br> I have sent my prescriptions to medxpress by email. Today, 7 days later, I phone to order. Twice I get cut off after pressing buttons and holding on for ages. Third time I get - after 4 minutes - through to a pharmacy assistant. After identifying myself I am told there are no prescriptions \on the system"I tell her I sent it to queries@medxpress and she says thats the wrong address. I put the 'phone down disgusted. Discovery/medxpress have delivered to me previously but"