Discovery is Lost

<p>During 2016 I enquired about transfering my medical aid plan from a coastal saver option to a classic core option. I was told by a call centre operator that this would be an upgrade and I would have to wait till the end of the year (open period) to change. At the end of last year (31/12/2016) I successfully change my plan to a core option.</p> <p>However, In the first week of 2017 I decided the saver plan suited my needs best and wanted to transfer back. On the Discovery website it clearly states that an upgrade can only occur during the open period but a downgrade may be preformed at anytime during the year. With this information I attempted to revert my change on the 03/01/2017. I was told again by a call centre operator that this is an upgrade and I have to wait till the end of the year. I emailed a request on the 04/01/2017 to cancel the change and again was told this is impossible as it is an upgrade.</p> <p>I find this very fustrating as loggically an upgrade from coastal saver to classic core would inherently be a downgrade if reveresed (from classic core to coastal saver). How can every plan change be regarded as an upgrade? Not only is this a contradiction but if one refers to "Compare Plan Matrix" there are many options that also fall into this 'grey area'. This would then mean that these plans are neither seen as an upgrade nor downgrade i.e. equivalent, yet there is no conditon outlined for this case. I feel that I cannot get through to a more senior staff member to discuss this issue as the contact channels always result in a standard, limited response.</p>