Discovery is just a **** and employees cant do there JOB

Discovery medical aid is just a **** . I am a customer for more than 5 years with diamond status ,when my wife had an emergency and needed a surgery the same day i was given the run around by the consultants not a single person was helpful and i call about 10 times. Authorisation was given 2 days after the surgery and Communication is non existent from my medical aid. I had to go ahead and pay cash for all medical expenses and even though i was told by both the hospital and discovery the surgeon is a discovery aligned DR i was charged a different rate by the DR which now is my problem to solve. From the surgeon Charges of 8000 discovery only want to refund 1700. The 20000 hospital bill i paid for is still not loaded on the system even after i have sent proof of payment. What is the use of paying for medical aid if you cant get the service.

i have all receipts from the hospital i want my premiums back from discovery for bascially not delivering a service which i am paying for. I would like to cancel all my products with this company as the service i received is pathetic.