Discovery is just a discovery of problems

I'm so disappointed in Discovery. I was admitted on the 16th - 18th of July 2023, til today my extra day stay was not covered. They said a headache is covered for 1 day, but the doctor wanted to do more tests, so I stayed and extra day. I provided all the documents but I still need to call them for atleast 20 minutes each time, and start the process from scratch. They say the stay was extended and a request for payment had been sent, and still nothing. Netcare is about to hand me over and I'm paying Discovery for nothing it seems.

My last reference was ***.