MB
Mark B

1 reviews | Active since Mar 2009

15 Jan 2020, 10:53

Discovery is Going Backwards FAST - Time to give them the BOOT!!!

If you just spend a few minutes reading and looking at all the reviews of Discovery as a whole, you will start to realise as I did that they don't care to answer reviews and don't really care about you and I as customers - they are only interested in their profits and trying to claw more and more from us as loyal customers. This for me is enough indication that it is time to give Discovery Health, Insure and Life the boot!

From trying to force you to join their bank - which is so unstable that they lost all of their customers account balances for a period, to reducing the rewards you pay for (discovery miles is absolute ****!), continuously omiting fuel transactions from your fuel rewards (resulting in having to scan and email them to Discvery - oh yes, here is the best part - they will capture one of the two transactions from the same filling station a few days apart), to having an incredible amount of adminstration work to just get them to pay medical accounts according to what is promised in the plan.

It's just enough now. They have not responded to most of the reviews I read which indicates to me that that is how much they really care about what we have to say and what they want to force upon us. It doesn't leave me with a comfortable feeling as a customer. I spend 1/3 of my net salary with Discovery - too many eggs in one basket!!!

If enough of us cancel our policies, they may start to pay attention and change their ways!

0
Replies (2)
Discovery Health
Discovery Health's reply15 Jan 2020, 15:32
Official
Dear Mark

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply20 Jan 2020, 14:51
Official
Dear Mark B

We have addressed your query.

Regards
Discovery Health Servicing Team