Discovery is failing in the health Industry due to incompetence

Discovery is failing it’s members with its ineffective service delivery. They have not allocated premiums and are now threatening to stop my medical coverage. Furthermore they have hopelessly failed to refund me as per communication sent out from them on the amounts that need to be refunded. I have spent numerous amounts of my minutes and airtime trying to resolve this and no one gets back to me with a good explanation. A once sought after medical aid is no longer living up to its values