Discovery is excellent until you encounter a problem then you get zero service.

I work for a specialist. One of his patients started seeing him in February this year, since March 2019, I have tried to get this account paid. References for calls and emails: ***,***,***,***,***,***,***,Sal - Supervisor, Pam his manager. ***, ***, ***, ***, Sandile ***, ***, Complaits ***, ***0, ***, John ***, ***, ***, ***, ***, Complaints ***, ***, Vanessa *** -MailRef#***# The patient has had her baby and not a cent has been paid for her consultations! I have asked, asked and asked and everyone tells me there is a problem and then ignores any further requests! No one comes back to you no matter what they tell you to get you off their backs on the phone. No one listens when I explain the normal chanels are not working. You cannot get higher than this level of people who keep on doing the same thing over and over again even though I tell them its not working. Someone needs to take responsibility who actually will do something to get this paid. Without shouting you cannot get past the call centre agents to team leaders, supervisors, managers including client service managers and the Executive Relationship Manager. Lies and innefficiency at its best sum up this experience. The time spent on this query probably has doubled the amount due to the Dr but no one is concerned because they still get their salaries every month whether they actually do what they say they will or not.