Discovery is disappointing medical aid

I'm so disappointed in discovery I was with this medical aid 7years, I wanted to reactive my cover as my medical aid was with my company. I told them I want cover from November without gap and this guys told me no need to as from Dec I Wil have cover when I called to confirm cover they said it's not cover and I have a waiting periods of 3months.w which is stupid as I was with them and they can see my medical history... I called 200rand airtime out no one is getting back to me and I spoke to 5 people already [12/01Deborah sonyando 11h30. Kgaugelo yesterday morning [12/01,Manager is andiswa 12h04 [12/01Yangela mgewu 1h21 Nonoe is giving me feedback I'm so angry and frustrated with this now... My child is sick I need to take him in to a Doctor