Discovery is diep *****

Discovery Health considers itself like Telkom and Eskom. They are the only medical aid that offers perfect service, right? They do offer great service , however they lack empathy and cannot acknowledge their clients needs. June this year i wanted to upgrade my membership, they said no only next year. I withdraw from my membership and signed up for Keycare plus. At no point did the agent say I am due to pay the outstanding balance. When i paid my Keycare plus plan on the 23 Nov, I used the PAY E ref number of the old membership for the new one. They without my knowledge used that funds to pay the cancelled membership. My point is they never called me regarding outstanding debt nor called me to make a payment arrangement. I now have to pay a total of R6402 for my existing membership otherwise they will cancel it. In the very difficult time today, where does one get R6402 to pay for membership. I understand a business must operate , however a phone call could have been made to me to make a payment arrangement. I have myself and my kids without membership. Honestly you are a public servant for South Africans .Many depend on Discovery to make their lives a little bit easier . How you communicate to your clients tells me alot about the company character. Your rating on Hello peter is already as low as it gets. At this rate you will be the next Eskom. Just a money making business and not focus on the needs of the people