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Mirriam M

1 reviews | Active since Jun 2017

03 Oct 2024, 11:44

DISCOVERY IS CARELESS WITH ITS MEMBERS HEALTH, THEY ARE MUM ABOUT MY REQUEST

They still ignore my urgent request to reverse funds back to my savings and now I am not able to get my meds since I am not able to claim under chronic!, IT HAS BEEN 2 MONHTS OF BACK AND FORTH EMAILS AND TILL DATE THEY STILL NOT RESPONDING OR LET ALONE SHOW INTEREST IN RESOLVING MY ISSUE. I AM NOT ABLE TO GET MY CHRONIC MEDICATION BECAUSE THEY TOOK MY FUNDS AND NOW IT IS A PROBLEM FOR THEM TO REVERSE THAT PAYMENT, I AM ALSO DISAPPOINTED WITH COUNCIL OF MEDICAL SCHEMES FOR FAILING TO URGENTLY INTERVENE, THEY TOO HAVE SINCE BEEN QUIET AFTER MY ESCALATION, I AM UTTERLY DISGUSTED BY BOTH!!!!!!

0
Replies (8)
Discovery Health
Discovery Health's reply03 Oct 2024, 12:28
Official
Dear Mirriam M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
MM
Mirriam M's update03 Oct 2024, 15:38
Reviewer Update
OH WELL, SADLY YOU FAILED TO RESOLVED THIS FROM THE WORD GO, BUSY BOBARDING ME WITH DUPLICATIVE EMAILS AND FORMS TO FRUSTRATE ME EVEN FURTHER, YOU ARE CLEARLY SHOWING NO CARE AND INTEREST FOR YOUR MEMBERS.
Discovery Health
Discovery Health's reply09 Oct 2024, 15:36
Official
Dear Mirriam M

Please check your emails for final feedback from us.

Regards 
Discovery Health Servicing Team
MM
Mirriam M's update09 Oct 2024, 16:01
Reviewer Update
I have noted your feedback and I shall await the 3 days stipulated on the feedback hoping it would have been resolved, the alternative part of completing the form AGAIN I will not entertain as it will drag the resolution process all over again, so for now I will rely on the fact that you have already interacted with the respective clerk from the dental office and that is it. If I had the power or authority to change from you guys to another medical scheme I would have done so already.
Discovery Health
Discovery Health's reply09 Oct 2024, 16:18
Official
Dear Mirriam M 

We are busy investigating your query and will contact you soon.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Oct 2024, 12:19
Official
Dear Mirriam M 

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team
MM
Mirriam M's update11 Oct 2024, 15:05
Reviewer Update
Dear Discovery.

I received a call from Karlien/Carlene apology for misspelling her name and she advised that the process with take 3 working days to be completed and query resolved. I thank you for putting an effort into my matter.
Kind Regards
Discovery Health
Discovery Health's reply16 Oct 2024, 10:31
Official
Dear Mirriam M 

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team