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SC
Savvy C

1 reviews | Active since Jun 2020

21 Jan 2025, 13:15

DISCOVERY IS BECOMING USELESS

The DISCOVERY mobile app is not properly functional. There are deceased doctors and retired doctors listed on the app - the plan that we pay almost R 15000 per month for is a complete waste of time and seems more and more to be a ******* - all the doctors we call are not on the plan. We are highly agitated - we have been with DISCOVERY since inception. I can’t call the help centre because it’s a huge challenge to get hold of someone who can assist. Please can someone competent please call me - or can someone suggest a better medical aid please.

0
Replies (4)
Discovery Health
Discovery Health's reply22 Jan 2025, 06:42
Official
Dear Savvy C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply23 Jan 2025, 11:36
Official
Dear Savvy C

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team
SC
Savvy C's update18 Feb 2025, 11:03
Reviewer Update
I am still struggling to resolve this matter. I was palmed off to OPTIVEST by a very friendly DISCOVERY responder - after being informed that I have a broker (OPTIVEST) that i need to deal with ... I dont ever remember having had OPTIVEST as part of my policy ... this notwithstanding the fact that my monthly DISCOVERY premium is R 11 730 pm. Now i cannot get through to OPTIVEST - i dont want to email them - i want to speak to a real person with whom I can discuss my opinion and views that this DISCOVERY policy is NOT working well ... there are too many inconsistencies and irregular and illogical and admin processes that lacks integrity and common sense
Discovery Health
Discovery Health's reply24 Feb 2025, 09:29
Official
Dear Savvy C

We have been in touch with you to answer your comments.

Regards Discovery Health Servicing Team