Discovery is bad for my health!

I'm disgusted. I'm trying to add a dependant to my membership profile. I've met with nothing but demands for further paperwork, repeat paperwork, and copies, and more copies. One agent tells me to do one thing, the next agent tells me " no, that is wrong, you can't do that" I had my dependent on my profile for a short time She was removed by accident. I asked for her to be reinstated, " yes" I was told, " no" I was told. Pay in arrears for her, I paid, and now? Reapply, get your specialists letters again send all your copies again, fill in all the forms again. This was just very expensive waste of time.