Discovery is an open book when it comes to your confidential personal information

Copy of an email sent to Discovery this afternoon, after they decided to give access to confidential personal information to anyone who feels like asking for it.

The last part of this email – their own “number one priority” - seems to be a joke, only it’s on us, the consumers.

Date: Mon, 29 Aug 2022 at 15:14 Subject: Your system is broken - Fwd: Discovery HealthID: Patient consent granted -MailRef#***#- To: <***>, <***>, DiscoveryHealth_Survey <***>, Discovery Products <***>, <***>

Hi

I never gave permission to this doctor to access my personal information.

This is clearly not my signature. Surely you have my signature on file. The fact that you ask for a signature in a case like this, obviously assumes that someone is checking it.

You sent me an sms earlier, stating

You have given consent to DR M L to access your healthcare information. Call Discovery on ***if this is not correct.

This number "is incorrect." Try dialling it yourself.

All in all - Discovery clearly has ABSOLUTELY NO systems in place to protect our confidential information, or to safeguard it after a breach has taken place.

When is it going to stop, people? ---------- Forwarded message --------- From: <***> Date: Mon, 29 Aug 2022 at 12:18 Subject: Discovery HealthID: Patient consent granted -MailRef#***#-

Dear *** We have added a password to protect your personal information The safety of our members' information is our number one priority. Adding a password helps keep your personal information secure in line with the Protection of Personal Information (POPI) Act.