Discovery is an admin nightmare !! Fast to sell, slow to deliver.

The Company which I worked for closed doors at end of June 2020. I then had to decide the way forward with regards to Medical aid, and I decided to stay with Discovery, as for some reason there is a 3 month waiting period if you go to another medial aid. I contacted Discovery, and within days a representative was at my door, immediately offering to take over my household insurance as well - all under one roof she said ! Within days the first debit order on household insurance went off my cheque account, without even having received the insurance portfolio. I reversed the amount via the Bank. Then days later, another amount (now different value) went through off my account , which I asked Discovery to reverse, as still no insurance portfolio was received. At this point in time, my medical aid which I contacted them for initially, was still not in place so I cancelled the household insurance altogether. They then sent me the info for medical aid, but the monthly amount was higher because "they made a mistake when quoting" and for some reason without the gap cover, which I asked them to include !! Another issue . . They had to pay out my savings on medical aid which I've requested on 02nd July, after twelve e-mails, no payment yet, they keep on phoning to say "it is with finance to authorize", payment still not forthcoming. The admin side of Discovery is really bad and to put it mildly an admin nightmare. My house insurance remained with Outsurance, and the medical aid also need to be changed, since I cannot have medical aid and they don't add Gap cover, especially in times like now when hospitalisation MUST be covered. They are fast to SELL, but slow to DELIVER, what a nightmare.