Discovery is a very ********* medical aid and must be removed from being a service provider.

Pathetic service... went into hospital for admission at the Lenmed Ethekweni Heart hospital in Durban. The admitting doctor and staff have done all that needs to be done for the admission and contacted me and advised that the bed is ready and to come in for the admission. Upon arrival at the hospital and awaiting admission we was approached by Urmilla Ramdhanee who was very unprofessional in her approach and how she approached us. She mentioned she is from Discovery and needs to find out a few things before admission. So she proceeded right away in the waiting area asking all kinds of personal medical conditions and symptoms which is terrible of her and the fact that she could not use her initiative and think out the box and take the patient to a more private area and consult with us, but rather interrogate the patients in the waiting areas. She is absolutely clueless of my condition and how things needs to be done because no 2 patients are the same but Discovery coaches there staff in a manner that they must decline as much as possible admissions and get there treatment through out-patient hence depleting there savings and with excessive co-payments. It is absolutely inhumane how they are treating there members and its denies the patients there right to the correct treatment and respect they deserve. we pay exorbitant amounts per month for the medical aid and only to be said that this is like this and like that very ********* business practices. I Strongly believe that Discovery needs to be removed from the medical scheme medical aid service provider because clearly they dont have the members best interest at heart.