Discovery is a ****

We have sent an e-mail during February requesting a debit order date change from the 1st of the month to the 20th monthly. The medical aid is for our son, but his father is paying the debit order from his account monthly and want his debit orders to be deducted when he is getting paid which is on the 20th. We have received a e-mail from Discovery requesting my son to confirm that he want to change the date from the 1st to the 20th monthly, which he confirmed via e-mail.

The next we notice, the debit order date is still the 1st, but suddenly the amount is changed from R1207 to R1497, which is Vitality which we did not ask for. We queried that as requested that they provide us with who gave them authority to add Vitality and cancel it because we did not ask for it.

Vitality was cancelled, but to date, no answer for who authorized them to add Vitality and the debit order date is still not changed. The R290 they took for the Vitality was not even refunded.

We also have medical aid for my other son at Discovery without any problems, but this time it is a disaster. I will not back down until the debit order is changed and are refunded for the money they took without any authorisation