KD
Keith D

1 reviews | Active since Oct 2009

17 Sept 2018, 11:49

Discovery is a *******

this is God dam ridiculous. pay discovery 11000 a month, and been with them for 20 years and the first time I have to be admitted because of severe abdominal pain and bleeding in my colon they refuse to admit me to the hospital because the doctor is "investigating" what the problem is. and on top of it I would have to pay any blood tests myself and have a co payment of r4200 because its being done in the hospital. goodbye discovery I will let everyone I know how bad your service is. I suppose I need to die first and then my wife would need to pay a co payment as well then.

0
Replies (3)
Discovery Health
Discovery Health's reply17 Sept 2018, 14:21
Official

Dear PeevedK

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

KD
Keith D's update17 Sept 2018, 17:25
Reviewer Update
This is ****** ridiculous. The doctor wanted me booked in to do a gastroscopy, and at the same time do some blood tests and a pelvic sonar. Discovery refused authorization saying that based on the doctor conversation. The joke is the doctor had not even spoken to them until the afternoon !!! ***** !! I had to goto the blood labs in the hospital myself, have the blood taken, and then got o the xray department and have the sonar done myself. Then only did discovery approve the admittance to the ward for the gastroscopy. So you tell me what is the difference if it was done after I was authorised for the ward ? NOTHING other than Discovery wasted 9 hours of my time !! and I still had to have the various procedures done !! I have a mind to invoice discovery for my time. Now they have to pay for an additional day in the ward because it is too late now to start the prepping for the procedure !!! So now I have wasted 2 days extra of my time. I think its time to move to another medical aid, this is what i get for 24 years of me being a loyal customer
Discovery Health
Discovery Health's reply19 Sept 2018, 15:18
Official

Dear PeevedK

We have sent your feedback via email. Please check your inbox.

Regards
Discovery Health Servicing Team