DISCOVERY IS A PATHETIC MEDICAL STILL REFUSING TO ISSUES PRESCRIBED MEDICATION

So Discovery rep**** with a lenghy email with stats on how the worked out my presciption FOR MY PREVIOUS COMPLAINT. Still with no consideration for the patient only consideration for how they will make their money.

They also stated, " Discovery Health permits the filling of a prescription every 23 days, up to a maximum of 13 fills of medicine within a 12-month period. This rule is in place to help prevent our members from running out of medicine. "

Now the last time they did not allow for it a few days before and told me i could fetch it 0n the 29th of June. For convenience again i collected it on the 1st of July 2022. For convenience of the weekend my wife went to collect it on the 30th July and was refused. Again i went today on the 2nd August 2022 and again was refused the medication. When asked why even the Pharmacist was confused and shook her head saying Discovery is full of issues these days. when asked when i can collect she on the 15th of August 2022.

Now discovery please explain how you worked out your stats now. You obviously have no regard for your patients well being, and only looking to make money. For this it come out of my saving on the classic comprehensive which cost me around R7000 a month, but i am still treated in such a terrible manner.

i like an urgent response from you on this matter as i plan on taking this further.

Regards AIP