1 reviews | Active since Oct 2016
DISCOVERY IS A JOKE AND SHOULD BE ON COMEDY CENTRAL.
<p>How can they approve a procedure in error.</p> <p>I refuse to accept that a multi million dollar company that employ staff and train them make such mistakes and expect the client to just agree with it.</p> <p>After asking the consultant to speak to a manager I had to unfortunately use a vulgar word on her for her to understand that this is unacceptable.</p> <p>Please do not tell me that you understand my situation as you do not.</p> <p>They have not been through what I have as a mother, they have not lost a 1 year daughter and have a child that cannot walk and can only use one of his hands to tell me that they understand what im going through.</p> <p>We pay over R6000.00 every month for medical aid and this is the treatment we get.</p> <p>Months of bills that they dont cover as they did not approve the PMB and taken everything from our savings.</p> <p>This is unacceptable, when the “manager” NICOLE MASCIS Clinical Client relations manager calls me she tells me they can’t approve it even though they authorised it and the way to fix it is to deal with their staff, how does that help my situation.</p> <p>Before I could even call the Dr she had sent me an email saying this has been declined, yet she told me to call the Dr and that she wouldn’t mind calling the Dr herself.</p> <p>I would like to see how this gets sorted out by USELESS DISCOVERY.</p> <p> </p>
I honestly wish that there was 0 star or minus star rating to give to Discovery.
To make a long story short, I have a son that was born with a lot of deficiencies and for the past 2 years have been unable to get discoevry in assisting in sorting his PMB Account out.
They have confirmed that club feet fall under PMB however we are still awaiting assistance.
Secondly they authorised a procedure for this Friday and gave me an authorisation number, however upon me calling them back for the authorisation email, the consultant advises me that the procedure was authorised in error.
How can they approve a procedure in error.
I refuse to accept that a multi million dollar company that employ staff and train them make such mistakes and expect the client to just agree with it.
After asking the consultant to speak to a manager I had to unfortunately use a vulgar word on her for her to understand that this is unacceptable.
Please do not tell me that you understand my situation as you do not.
They have not been through what I have as a mother, they have not lost a 1 year daughter and have a child that cannot walk and can only use one of his hands to tell me that they understand what im going through.
We pay over R6000.00 every month for medical aid and this is the treatment we get.
Months of bills that they dont cover as they did not approve the PMB and taken everything from our savings.
This is unacceptable, when the “manager” NICOLE MASCIS Clinical Client relations manager calls me she tells me they can’t approve it even though they authorised it and the way to fix it is to deal with their staff, how does that help my situation.
Before I could even call the Dr she had sent me an email saying this has been declined, yet she told me to call the Dr and that she wouldn’t mind calling the Dr herself.
I would like to see how this gets sorted out by USELESS DISCOVERY.
I honestly wish that there was 0 star or minus star rating to give to Discovery.
To make a long story short, I have a son that was born with a lot of deficiencies and for the past 2 years have been unable to get discoevry in assisting in sorting his PMB Account out.
They have confirmed that club feet fall under PMB however we are still awaiting assistance.
Secondly they authorised a procedure for this Friday and gave me an authorisation number, however upon me calling them back for the authorisation email, the consultant advises me that the procedure was authorised in error.
How can they approve a procedure in error.
I refuse to accept that a multi million dollar company that employ staff and train them make such mistakes and expect the client to just agree with it.
After asking the consultant to speak to a manager I had to unfortunately use a vulgar word on her for her to understand that this is unacceptable.
Please do not tell me that you understand my situation as you do not.
They have not been through what I have as a mother, they have not lost a 1 year daughter and have a child that cannot walk and can only use one of his hands to tell me that they understand what im going through.
We pay over R6000.00 every month for medical aid and this is the treatment we get.
Months of bills that they dont cover as they did not approve the PMB and taken everything from our savings.
This is unacceptable, when the “manager” NICOLE MASCIS Clinical Client relations manager calls me she tells me they can’t approve it even though they authorised it and the way to fix it is to deal with their staff, how does that help my situation.
Before I could even call the Dr she had sent me an email saying this has been declined, yet she told me to call the Dr and that she wouldn’t mind calling the Dr herself.
I would like to see how this gets sorted out by USELESS DISCOVERY.
Dear YasmienMoosa
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Dear YasmienMoosa
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
I suppose I will have to wait another 2-3 days to get this sorted out, when the procedure is supposed to be tomorrow.
Excatly the kind of service that is expected by Discovery.
I wont hold my breath.
I suppose I will have to wait another 2-3 days to get this sorted out, when the procedure is supposed to be tomorrow.
Excatly the kind of service that is expected by Discovery.
I wont hold my breath.