Discovery is a joke

Discovery Health is a joke.

For the past three months Discovery have placed my benefits on hold due to them forgetting to debit the business account.

I spend over 40 minutes waiting on the phone to get hold of a consultant, when they use an excuse of COVID protocols to justify the wait. I am sure a company as large as Discovery can use technology to assist their clients during a health crisis.

I have done my best to effectively resolve the issue but am receiving no assistance from Discovery. I remind them, they debit the account the following day and the following month my account is blocked again.