Discovery is a failure

I am at a loss for words. Discovery has failed me as a long term client and my SICK wife.

I would like to speak to a manager urgently.

First, Discovery processes my claim wrong, then they reprocess it and suddenly I am now liable for the full hospital account? How is this possible?

My wife is a REGISTERED Chronic care patient with Discovery for Ulcerative Colitis. ALL her treatments are suppose to be covered from Chronic and her Chronic Care basket? For treatment to take place she HAS TO BE hospitalised? First we were denied access to Fourways Life. We then went to Cure Day on the instruction of DISCOVERY and now they refuse to pay Cure Day because this isn't covered under our plan? This make no sense. This was not a general/random hospital admission? It was TREATMENT for my life changing, life altering, life threatening CHRONIC condition?

I want an answer / or be contacted by a manager by the end of the day.