Discovery International Claim Complaint

I submitted an international claim on 3 July and to date have not received any feedback. I contacted the SA call center and they confirmed that they could see on their system the claim had been received by the international claims division but could not provide me with more details. They could only see on their CRM system that someone had tried to contact me but failed to reach me.. I then asked to be transferred to them and was told that I couldn't speak to them directly and that they would call me back within 3 to 5 working days. No call back to date.<br> <br> If they couldn't reach me on my mobile , I still have an email address and a work number. I assume their is some technicality with my claim that they need to inform me about hence the holdup, but obviously there's no urgency to get hold of me.I'm on the Executive Plan so you would expect that they would take extra care with the service they render fto these memberships to retain their business.<br> <br> Regards<br> <br> <br> <br>