Discovery individual who went the extra mile

I app**** for Prescribed Minimum Benefits,was under the impression it is not approved as the first page stated appeal process,very confusing.I called Discovery help line in a fighting mood.I spoke to Ongie Nookwe who was so patient and understanding,although I came across as extremely agitated Ongie was always calm and helpful.She called me back twice after investigating that my request was actually approve*****ie Nookweyou deserve all the praise I can bestow upon you.God bless you and stay strong.