DISCOVERY INCONVENIENCED ME, AND ASKS ME TO CLEAN UP THE MESS.

I an utterly shocked at the customer service I have received from DISCOVERY MEDICAL AID. My medical aid savings was to be paid out on 14 August 2017, I got a form to change my banking details on 10 August 2017, which I completed and sent back to them. I then a got a confirmation email from DISCOVERY that my details have been updated. On 15 August, I was requested to resend the form, which I did as well. I was told to wait 2-3 working days, for the money to paid out. I then called DISCOVERY on Friday, 18 August, and I was informed that the money had been paid into my old account details, even though I had changed my banking details with them, and had been in communication with them around this matter for a full solid week. Imagine the frustration at finding out that they still went ahead and paid it into an account that I have not used for the past 2 years. DISCOVERY then tells me that I should call the bank that they deposited the money into, and I must sort it out.

So they mess up and then still have the audacity to tell me that I should clean it up. I have never had such TERRIBLE, HORRIBLE service as a client. I am still so shocked that none of the consultants whom I spoke to, informed me that the money had been paid out already, maybe because they saw the faux pas and just didn't 'feel'like dealing with it.

DISCOVERY, is this how you treat your clients????

Shocked and horrified.