JH
John H

1 reviews | Active since Jul 2011

12 Oct 2020, 09:11

Discovery - Inconsistent!

I am on a plan with Discovery that only covers in hospital costs. However, I recently had cataract removal and lens replacement in both eyes. The doctor required specific measurements as I had laser surgery many years ago. This was done prior to the operation and Discovery rejected my claim as it was not in hospital. I believe that this rejection wrong as it was directly required for the operations, and would not have been done if I had not required the cataract/lens surgery. I believe therefore that it should be covered by the authorizations and reimbursed to me.

0
Replies (3)
Discovery Health
Discovery Health's reply12 Oct 2020, 10:39
Official
Dear John

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team


Best regards,

JH
John H's update20 Oct 2020, 07:26
Reviewer Update
Hi, this is taking far too long, and very annoying.
JH
John H's update03 Nov 2020, 16:43
Reviewer Update
I have still not received any feedback since being called weeks ago. I raised the issue on the 12th October, and sent them the forms and doctors letter, but no feedback, and we are now in November. This is not the service one expects from Discovery!