Discovery *********** service

Hi I writing this on behalf of Mr Richard Eastwood. On the 6/7/2020 I instructed on a letter for the his banking details to be change so the debit order goes off his new account. This never happened eventually I got someone from Discovery sending me a the forms to request a change for banking details. I emailed it back the same day. For November they tried taking it out from the old account that has been closed. Mr Eastwood had to go for an MRI Scan 6/11/2020 that he booked 3 weeks ago on the 5th he was informed that his medical aid doesn't want to authorise since he never paid. He also had to cancel his urologist appointment for the 10/11/2020 since he needs to have a scan done first. I was on the phone with discovery on the 5th for 1 hour who then told me no I must do it on line and they guided me but it kept kicking me out. He made an EFT Payment on the 5th. I now see that they still haven't changed his banking details. Him and his wife and daughter currently have no medical aid for 3 working days until discovery can pick up the payment. I am desperate trying to find someone to assist and confirm that this has now been sorted and that the banking details has been changed so that we don't have the same problem again end of November. But I am being transferred from one consultant to the next all saying to phone back in three days. The consultant confirmed that she can see my emails and the forms that I mailed them but nobody did anything about it???