Discovery *********** AND WORST SERVICE EVER

So here is my story. In April 2020 I logged into my Discovery account just to notice that I have some monies missing from my savings account. Upon further investigation I realized that it was Discovery who took 2 months payment from my savings account. I posted on Hello Peter regarding this as I gave NO permission and no one contacted me. Eventually I got through to someone who indicated yes they did deduct 2 months payment from my Discovery savings account WITHOUT consulting me. I was massively upset but it was done and water under the bridge. Then roughly last week of June I received another call from Discovery indicating that I have so much money in my savings that I qualify for a 3rd months payment to be taken off my savings. At first I wasn't sure but I thought okay why not because I do have a lot in my savings account and my wife and I hardly use it as we are not sickly people so sure. I was told that my debit order would be for 1 August then my normal monthly payment would start going off again. So I left it. On 6 July i received an email to say i must make a payment or else my Discovery medical aid would be suspended. I was completely baffled and shocked. I thought a 3rd month would be taken off my Discovery savings and that my debit order was scheduled for 1 August so not sure what was happening I tried calling Discovery but as always no assistance. I eventually logged 2 complaints via email and received an email back stating that I must make payment. I then once again explained the entire story and was told they would investigate and revert back to me. On Monday I received the exact same email as I did on 6 July and again I explained my side and asked them to sort it out. Tell me whether I must make an eft payment of whether you took it from my savings because I don't understand. Again today I got a call saying my debit order of 1 July bounched and now I have had enough!! I told the consultant that it is impossible because I have money in my account and my other debit orders went off so I am not sure where they are getting this information from because I was told my debit order was scheduled for 1 August. I am so sick of the incompetence at Discovery! I have been with Discovery medical aid for over 12 years and the service just keeps on getting worse and worse and worse!!!! Totally disappointed. Payment has never in 12 years been a issue and all of a sudden Covid 19 happens and everyone is brain dead!!!!! So take the money off my savings and keep the scheduled debit order for 1 August or make me pay but get this done because if something happens to me or my wife and we are not covered I am going to do serious harm to whoever *****ed up my account!!!!! Just fix your mess Discovery !!!!!!