Discovery incompetence at its best

Ongoing ineptitude with Discovery about a claim that was incorrectly taken from member funds, instead of other fund/s. Posted last week, they said they rep****, BUT NOTHING HAS BEEN RESOLVED. eventually got an email informing that it was their mistake, and money would be refunded 2/3 working days, which would be tues or wed this week. LO AND BEHOLD...after that email, now Trish benjamin from kzn escalations? retracts what was said , and back to square one. Does Discovery ever train their supposed consultants? Because this is an absolute joke. They should be ashamed of themselves. What do you have to say as a big corporate that does not know what is going on? Irate Discovery member Debbie Peter