Discovery incompetence

I am utterly appalled by Discovery. Their lack of competence has caused me to belisted on ITC after they handed me over o Shapiro shaick and Devries without advising me! I also made payment in September last year and sent them proo of payment and they failed to communicate this with the debt collectors who hav been charging me fees and interest for 7 months AFTER payment was made 7 months ago To top it, contact details of 2009 was givem to debt collectors. 16 years ago contact details that doesnt exist!!!! No wonder nobody got hold of me. And the joke is i was on Discovery last year through my current company and Discovery had the correct details. So why was 2009 details that does not exist been sent to debt collectors! Total incompetence. So not only was i not advised of this, but i wasnt aware that i was handed over leaving a mrk on my itc!!! I contacted the debt collectors in 11 Feb to adviserhem they have incorrect contact details and that i dont ow money! I sent them proof of payment. Its 4 March and they still have not updated payment on their side and still have not reversed charges after date of payment! I have escalated the matter to the Team leader who does absolutely nothing. They are now sending smsses to say i owe money!

This was due to Discovery fault becase they failed to update my payment in September and advise debt collectors and they hand me over without my knowledge amd give incorrect details to debt collectors!

Discovery must now resolve this asap and ensure that: 1. Payment is update at debt collectors 2. Fees and charges after date of payment must be reversed 3. My itc must be cleared

To date nobody from Discovery has contacted me to resolve this matter