Discovery Ill treatment and horrible client service.

You know what… I have NEVER experienced such horrible service. Discovery Health has really REALLY disappointed me. I called them in November and spoke to 2 of their consultants and got assisted. One of the consultants told me the amount that I will be paying for 2025 which I confirmed numerous times. The very next month, December, I was charged a higher than what was confirmed to me. I called in to ask what happened and they stated that there is nowhere on the system that shows that an agent confirmed the amount I was mentioning. I asked them to listen to the call recordings and also give me access to them. After listening to the call recordings, a woman named Cindy/Sindi who said she was a supervisor of sorts called me and confirmed that I was right about the amount confirmed, she heard it in the call recordings but there’s nothing they can do other than retrain their agents. I told her that their agent confirmed the amount numerous times therefore that is the amount I am expecting to pay. She said she would escalate it to her manager. On that very call, I asked her to transfer me to the manager so we resolve it now and she said her manager will call me back as she has to brief him/her. This call took place about a month ago. TILL today, I have NEVER received a call back. I even called them back and asked that they remind her that she promised to call me back to which they said they would email her to contact me back. It’s been almost a month if not more is soooooo horrible. What is worse is that they have not refunded me, they do not plan to refund me and they will still also debit me this amount that they did not confirm with me, an amount higher than what they told me that would charge me. The fact that Sindi/Cindy even told me that “yes, you are correct, we did promise you this amount numerous amounts but there is nothing we can do about it.” What even is that? I am your client and your agent tells me something then you do the opposite and management says “sorry, we said this but we don’t HAVE to do this, we can just apologise and brush it off”. I am so disappointed and so frustrated because no one, literally NO ONE is helping me with this, I am being ignored yet they are still charging me an incorrect amount. I am helpless…