Discovery ignores customers with issues
Logging this here as it's the only leg of Discovery that sometimes responds to Hello Peter complaints:
Had approximately 3100 Discovery Miles on my Vitality account from hitting exercise goals since late 2019. When I "upgraded" (Discovery's words) my Discovery Card with FNB to a Discovery Card with Discovery Bank - all my Discovery Miles disappeared (I only have 204 now, 200 of which was earned via Vitality Active rewards over the last two weeks).
Called discovery and had to abandon the call after 30 minutes on hold as I don't have infinite airtime.
No call backs from Discovery.
Logged query on Discovery's website - no response yet (two hours remaining in SLA at this point in time).
Asked question of Discovery on Twitter - flat-out ignored, no response two working days later.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
" Thank you for your email. We are committed to helping you on your wellness journey and we will assist you within 2 working days. "
Then, after the 2 days mention elapsed I received the above message from Discovery claiming my concerns were noted and they are investigating the matter.
Yet, now at 10:47 on 2 July - NO FEEDBACK OR RESPONSE received.
What is going on Discovery?
" Thank you for your email. We are committed to helping you on your wellness journey and we will assist you within 2 working days. "
Then, after the 2 days mention elapsed I received the above message from Discovery claiming my concerns were noted and they are investigating the matter.
Yet, now at 10:47 on 2 July - NO FEEDBACK OR RESPONSE received.
What is going on Discovery?
We’ve responded to your query. Regards Discovery Health Servicing Team
We’ve responded to your query. Regards Discovery Health Servicing Team