Discovery Ignores Claim - Delays Payment

01/04/2016 - Specialist Consultation (authorized by Discovery). Specialist advised no funds to pay claim - strange - I have not used any funds for 2016! 05/04/2016 - Queried the above with Discover - No comment received from Discovery regarding insufficient funds. Discovery continued to claim that the claims statement was not sent to them. 06/04/2016 - Discovery still claims they did not receive the claims statement. Discovery still confirmed the claims refund bank details as the FNB bank details via email. 19/04/2016 - Resent the claims statement and claims refund request to Discovery via email and fax. 26/04/2016 - Discovery could not find the practice number on the claims statement, although it reflected in 2 areas on the claims statement. They just needed to open their eyes properly. 04/05/2016 - Discovery pays the claims into a Standard bank account as they claim this is the claims refunds bank account they have on their system, regardless of the email confirming the correct FNB bank details sent to me on 06/04/2016!!! And on top of it all, I have had prior claims paid into this FNB account with no problem, so why change the refund to the Standard bank account which is no longer in use???? I have since been emailing Discovery daily trying to get my claim refund paid into the FNB account.......No response received what so ever from Discovery....... Now I am just being ingored!!!!!!!!!!!!!!!!!! The call cut while talking to Discovery, as I ran out of airtime trying to get my money back, and they didn't even have the decency to call me back! Discovery is obviously so down and out that they cannot pay out a measly R393.00!!! Pathetic service! But Discovery is quick to take their premiums every month.......................