Discovery ignored my request

I paid a Dr Lutchman in cash, and submitted my claim to Discovery.<br> A few days later, I got an email from Discovery saying they would pay the doctor, but if I have any queries, I can email them.<br> I duly emailed them, requesting that they DO NOT PAY THE DOCTOR as I had already paid her, and that they reimburse me instead.<br> <br> True to their usual shoddy level of service, the doctor has just phoned me to tell me that they received a payment from Discovery, and they can't give me the money back, I have to ask Discovery to 'Reverse' the payment and pay me. <br> <br> This is getting quite ridiculous. Really.<br> <br> Discovery Health Claims department - sort your mess out. Now.