Discover(y) how little we actually care

Absolute worst experience of my life...I have been with Discovery since 2007. I asked to transfer to personal company on the 22nd of October. Last week I was told by my pharmacy that I actually had no medical aid. I have now redone the form ****h of Dec), all payments are up to date, had to tick a box and change my email address. Also done....and still not covered. Absolutely shocking treatment on something I regard as rather essential. Still emailing and still on phones.....Probably easier to tell them to go jump in a lake and join a company that actually cares