Discovery... How embarrassing

Discovery sent me an email starting with this line. "Discovery is passionate about delivering exceptional service, and we rely on feedback from our clients to tell us how we're doing." Firstly, the website user experience was only just ok... but not great.. navigation is unclear... but then... to get an email with the above quote, only to have no hyperlink to actually respond to the survey is a joke. I know I'm being a bit harsh, but when you deal with big JSE listed companies, with lots of staff at their disposal, then you don't expect this kind of poor digital experience. Hire better process analysts and at the very least better Software QAs.